Refund policy

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
We offer to our customers in France free return costs. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return process, you can contact us at contact@thalieparis.com
Items sent back to us without first requesting a return will not be accepted.
If your return is accepted and you are based in France, we'll organise shipping and will send you a return shipping label, as well as instructions on how and when will be pickup.
If your return is accepted and you are based outside of France, we will send you all informations and address of return location. We are sorry, but we do not offer free returns outside of France. The choice of the carrier used for this return is entirely free. 

You can always contact us for any question at contact@thalieparis.com.

Refunds
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

SAS Brand Creatives

Registration number: 88171805000019

VAT number: FR52881718050

23 Rue de l'Annonciation, 75016 Paris 16e Arrondissement, France

Thalie is a division of SAS Brand Creatives